Support Issues
Prerequisites
Before submitting any support requests please ensure the following:
- The latest kite-opex module was pulled from Openware git repository
git@git.openware.com:kite-opex
(Please note that the issue you're faced with might already be resolved in the next version) - The documentation was followed correctly during the deployment
- All the versions for dependencies are correct:
- Terraform version <= v0.11.11 (this warining is also in administration.md)
- Ruby version >= v2.5.1
- Helm version >= v2.14.1
- Kubectl version >= v1.15.0
- The process of deployment files is followed correctly
- If
config/cloud.yml
file is updated, thenkite generate env
should be run afterwards - If
config/environments/\*env\*/vars.kite-opex.yml
file was updated, thenkite module render config
should be run afterwards
- If
Further Actions
If all of this is done correctly, please submit a support request to support@openware.com using this form, including screenshots and steps to reproduce
Deployment environment | ex. stage, uat, production |
---|---|
Project name | ex. my-first-project |
Deployment url | www.app.local |
DevOps responsible | ex. BlackOps, John |
Steps to reproduce | 1. Log in -> 2. Open /trade tab |
Component | ex. Peatio, Terraform, Barong |
Logs of components that failed | ex: Fatal Error |
IMPORTANT!Please make sure to fill out this form correctly and also include screenshots, as i helps us to react more rapidly and cut time in finding out this details after the request is submitted
Once the form is submitted, you'll receive an email from a member of our support team with further instructions